If you think admin work is about filling this form and that form niah, then you are wrong. Admin work can range from simple (but endlessly tedious) things like claiming transport to sitting through (endlessly endless) meetings for another IT project, another CEO's bright idea or another dinner and dance committee.
Believe it or not, Dr Og was once the team lead for an improvement project for clinic renovation. As a doctor I of course focused on how to improve patient safety and workflow, but it slowly became quite clear that the administrators had other agendas on their mind!
It seems the senior management had decreed that special attention be given to a certain area in the clinic.
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The Toilet.
Before you think they so good, want to reno the toilets nice nice for staff, let me clarify that it was quickly decided that staff will have those single cubicle UNISEX toilets. (more on unisex toilets next time!) Their concern was really the public toilets for patients. And if you think they are so concerned about the welfare or comfort of patients, think again!
The toilet is indeed an important and strategic area for a public outpatient clinic. Based on many previous surveys done, administrators have identified that how good the toilets are in the clinic is directly related to how well the clinic fares in satisfaction surveys. Yes it is proven once again that patients do not go clinics to see doctor but actually to use the jamban!
So the whole improvement project was spent discussing where the toilet should be situated and finding the balance between having enough privacy in the toilet versus ensuring that a person who collapses in the toilet would be noticed. You mean patients come clinic and spend most of the time in the toilet meh? Is that the reason why I can never find them when I buzz their queue number?? And yes, must have queue numbers displayed conspicuously so that if they see their number flash, they can quickly get to their clinic room (without flashing, wiping backside and washing hands...) for their appointment.
At the end of the day, one joker actually recommended that we take a gemba walk (walk the ground) in the toilet. Honestly, I didn't know how that was NOT going to freak our patients out. Group of doctors and administrators entering the toilet to look at the process flow for their defecating ways. As the team lead and only rational member of the project, I vetoed this of course.
Plus, Dr Og already got no time for toilet breaks and now you want me go toilet but NOT to pang jio!!???!???! You must be kidding...
To celebrate the screening of Hunger Games, Catching Fire, Dr Og change all the toilet series posts to Toilet Games. See below for more instalments of the Toilet GameS!
Lokun ar, actually patient jamban oso vely important one. Outpatient clinic chairs always, always full house, no place to sit one....so patients go jamban, sit potty and read book, play video games or watch movies like THOR lor (aiyah, this one not yet come out :( ) becoz sure must tan ku ku for lokun one. Then sometimes sit until vely tired oso fall asleep liao. So lokun buzz patient no show up. Suggest administrators install queue no. signboard and loudspeaker in the jamban so patient can see & hear lokun call.
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